Cyclone Alfred
As Cyclone Alfred approaches, we want to ensure that you have the support needed to manage potential claims and quickly restore your business or secure your property. Our team is here to assist, and if you experience any loss or damage, please contact your dedicated account manager. With the help of our national claims team, they will guide you through the process and ensure a fast and effective resolution.
For Immediate Assistance
If you require emergency property makesafe or restoration services, we have reached out to insurer panel builders Johns Lyng Group, who are already on the ground and ready to assist with urgent repairs. They can be contacted directly at 1300 881 750 or via email at brokerresponse@johnslyng.com.au.
For claims related to property damage, please take clear photos of any damage where possible. If any items need to be disposed of for safety or hygiene reasons, photographing them provides proof of ownership and can help prevent delays in processing your claim.
For Claims Submission
Please reach out to your dedicated claims manager, who will assist in notifying the insurer and managing your claim from start to finish. They will work in your best interest to ensure the best possible outcome and get you back up and running as quickly as possible. If you are unsure of who to contact, your account manager will direct you to the appropriate team member.
Important Safety Measures
- Prioritise the safety of yourself, your employees, and your family. Contact emergency services immediately if necessary.
- Take photos of your property and damage before removing or discarding any items.
- Prepare an Emergency Plan for your business and secure your premises by protecting windows, doors, and outdoor items.
